PrivacyPolicy.

1Information we collect

Account information:

name, email address, phone number, date of birth, role, language and time zone. If you choose to sign in through a third-party sign-in provider, we receive the basic details that provider shares with us, such as your name and email address.

Profile information:

for coaches, qualifications, certification or proof documents, profile and cover photos, bio, session rate and session duration, and uploaded content. For players, self-assessment and measurement data, whose visibility you control.

Booking and activity information:

sessions booked, packages purchased on the website, messages exchanged with coaches or players, and reviews you leave or receive.

Payment information:

payments are processed by Teya. We do not receive or store your full card details. We receive the transaction details needed to confirm, manage and refund bookings, such as the amount, date and payment status.

Coach payment account information:

when a coach applies for a Teya merchant account in the app, we submit the details in the application form to Teya on the coach's behalf. When the coach connects their Teya account, we receive the identifiers needed to link it. We never receive the coach's Teya login details. We also keep records of each transaction's gross amount, our fee and the net amount, to show coaches their earnings summary and to invoice our commission.

Location information:

for in-person sessions, the venue address a coach saves and shares as the meeting location.

Session delivery information:

for live online sessions delivered through our video provider, connection and join information, in-session chat messages and, where recording is enabled for a session, the recording itself.

Device permissions:

with your permission, the app uses your camera and microphone for live online sessions, your photo library to upload profile photos, documents and content, and push notifications to send booking and session updates. You can change these permissions at any time in your device settings.

Device and usage information:

collected only with your consent.

Support information:

anything you share with us when you contact support or report content or a user.

Where a player is below our minimum age, we do not separately collect the parent's or guardian's name or identity. The account's contact details are treated and labelled as the parent's or guardian's.

2How we use your information and our legal basis

3Cookies

This section applies to our website. When you first visit, a banner lets you accept or reject non-essential cookies, with both options given equal prominence. No analytics or marketing cookies are set until you actively accept. We remember your choice for up to 365 days, then ask again. You can change your preferences at any time.

4How we share your information

We share information only with:

The coach or player you are transacting with, limited to what is needed to complete a booking and deliver the session.

Teya, to process payments and refunds and, for coaches, to set up and connect their merchant account. When you pay a coach, the coach (as merchant) and Teya receive the transaction details needed to process the payment. Teya processes this data under its own privacy notice.

Our video provider, for live online sessions.

Service providers who support our operations, such as hosting, email and messaging, under contracts that require them to protect your data and use it only on our instructions.

Authorities, where the law requires it.

We do not sell your personal data.

5International transfers

Where your data is processed outside the EEA, we put appropriate legal safeguards in place, such as the EU Standard Contractual Clauses.

6Data retention

We keep your account and booking data for as long as your account is active.

When you delete your account, we remove your display name, photo, cover image, bio, credentials, contact email and phone number, and any linked sign-in provider. Transaction records, commission and earnings records, and completed session records are kept for 7 years under a pseudonymised identifier, to meet our legal and financial record-keeping obligations. Once removed, they cannot be restored to an identifiable profile.

7Deleting your account

You can delete your Bubka Sports Lab account and its associated data at any time:

In the app: go to Account Settings and select Delete account.

On the website: go to Account Settings and select Delete account.

By email: if you no longer have the app, email privacy@bubkasports.com from the email address registered to your account and ask us to delete it. We will complete your request within one month.

Deletion may be delayed while you have upcoming sessions, until they are completed or cancelled. Section 6 explains which records we keep after deletion and why.

8Your rights

You can request a copy of your data, ask us to correct inaccurate data, request deletion of your account, object to or restrict certain processing, ask us to transfer your data elsewhere, and withdraw your consent at any time. Most of these are available directly from your account settings.

When you request a copy of your data, we send a download link to your account inbox and by email. The link is valid for 7 days, after which you will need to request a new export.

For anything else, contact privacy@bubkasports.com. You also have the right to complain to the Icelandic Data Protection Authority (Persónuvernd) or the supervisory authority where you live.

9Children’s privacyChildren's privacy

Bubka Sports Lab is not intended for use by children without the involvement of a parent or guardian. Accounts for players below our minimum age can only be completed after a parent or guardian confirms consent. The parent or guardian can exercise all the rights in this policy on the child's behalf.

10Data security

We use industry-standard technical and organisational measures, including encryption in transit and access controls, to protect your data. We recommend using a strong, unique password for your account.

11Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available in the app's account settings and in the website footer.

12Contact us

Bubka Football ehf., Hólagötu 40, 900 Vestmannaeyjar, Iceland

Email: privacy@bubkasports.com